Terms and Conditions

Terms and Conditions

Booking

  1. Booking can only be made before you enter the car park and it can be made from 4 hours to 7 days prior to entry.
  2. Booking is available for parking periods of minimum 2 hours to maximum 72 hours (3 days).
  3. You have to make full payment at the time of booking. We accept payment by Visa and MasterCard. All transactions are processed in Hong Kong Dollars (HK$).
  4. Booking is applicable to private car, motorcycle, light goods vehicle and taxi only.
  5. If you want to make two bookings for consecutive parking periods, you must exit and re-enter the designated car park for the second booking of parking period. Otherwise, standard parking rate shall apply to the period after the booked exit time of the first booking, and the additional parking charges will be charged to the registered Octopus Card at exit. Regarding the second booked period, it will be counted as you do not show up during the second booked period and fail to cancel your booking at least 4 hours in advance, no refund of prepaid booking fee for this booked period will be granted.

Parking

  1. Please follow the procedures below to redeem your car park booking:
    1. Enter the designated car park with the vehicle registered at the time of booking within 1 hour of the booked entry time.
    2. Use the Octopus Card registered at the time of booking for entry and exit.
    3. Follow the instruction listed in your booking confirmation.
  2. If you arrive 1 hour later than the booked entry time, you may be allocated with another parking space subjected to the availability of parking spaces for car park booking. However, your parking period will be valid till the booked exit time only.
  3. If you enter the car park before the booked entry time, you will be charged the standard parking rates for the period between the actual entry time and the booked entry time.
  4. If you leave the car park after your booked exit time, you will be charged the additional parking rates (calculated at two times the parking rates for car park booking) for the period between the actual exit time and the booked exit time.
  5. No refund will be granted for the unused parking period if your actual parking period is shorter than the booked parking period.
  6. No refund will be made if you do not enter the designated car park and/or do not show up during the booked parking period.
  7. If:
    1. you cannot present the Octopus Card registered at the time of booking; OR
    2. the vehicle classification of your vehicle is different from that registered at the time of booking; OR
    3. the vehicle does not bear the same vehicle registration mark registered at the time of booking;
    Your booking will be deemed invalid with no refund.
  8. If you enter the designated car park using a different Octopus Card to the one that you registered at the time of booking or you enter a car park different from the designated car park stated in your booking, you will be charged the standard parking rates.
  9. You can enter and exit the designated car park once only for each booking.

Amendment and Cancellation

  1. You may amend or cancel your booking online at least 4 hours prior to the booked entry time. An administration fee of HK$100 will be charged for each booking amendment or cancellation.
  2. If the payment amount for amended booking exceeds payment amount for the original booking, additional parking fee and administration fee of HK$100 will be charged upon booking amendment.
  3. If the payment amount for amended booking is less than the payment amount for the original booking or for booking cancellation, we will arrange refund of the difference in amount after deducting the administration fee of HK$100 to the same credit card used for payment at the time of booking.
  4. Booking amendment is subject to the availability of parking spaces for car park booking.

Vehicles

  1. Each designated car park accepts specific type(s) of vehicle. You must ensure that you have selected the correct vehicle type during booking.
  2. Use of car park booking are subject to the ‘Conditions of Parking and Use’ of Wilson Parking (Holdings) Limited displayed at the entrance of the car parks.

Refund Policy

  1. Refund will be made (if any) if your booking amendment or cancellation is successful.
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Entry Date & Time

Exit Date & Time

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NOTES

  1. Please enter and exit the designated car park with the registered Octopus card.
  2. Booking can be amended or cancelled at least 4 hours prior to the booked entry time through the Manage Booking feature on this website.
  3. An administration fee of HK$100 will be charged for each amendment or cancellation.
  4. Registered vehicle registration mark and vehicle classification cannot be amended.
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About your booking cancellation

  1. A non-refundable administration fee of HK$100 will be charged for cancellation.
  2. Refund will be entitled after deduction of the HK$100 administration fee and make to the same credit card used for payment.
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About your booking amendment

  1. A non-refundable administration fee of HK$100 will be charged for each amendment or cancellation.
  2. Booking can be amended or cancelled at least 4 hours prior to the booked entry time.
  3. Registered vehicle registration mark and car type cannot be amended.
  4. Refund (if any) will be made after deduction of the HK$100 administration fee and be created to the same credit card used for payment.
  5. Booking amendment will be made after the additional payment (if any) is settled.
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Tips

Booking number can be found at your email and SMS confirmation.

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Tips

Time’s up, your quota is released

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Privacy Policy Statement

It is the policy of Wilson Parking (Holdings) Limited, its subsidiaries and associated companies (hereinafter called “the Companies”) to comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong. The Companies also strive to ensure compliance by our staff with the strictest standards of security and confidentiality.

The Companies safeguard information provided by its customers and website users. With the only exceptions that personal data may be collected in relation to the Car Park Booking Services of Hong Kong-Zhuhai-Macao Bridge Hong Kong Port Car Park and the giving/collection of opinion online and that the IP address of the computer used to visit our website may be recorded, the Companies do not collect any personally identifiable information from users while they browse its sites. When a user visits a website the visit is recorded only as a ‘hit’ and no personal data is collected. This information is used only for preparing general statistics on the usage of our websites.

USE OF COOKIES

We use cookies across our websites in order to improve their performance and enhance your online experience. Session cookies are used to enable you to move around the site and use essential functions on our websites, such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. Google Analytics are used to recognize repeat visitors to our websites in order to enable us to better understand how our users browse to and through our websites, the time they spend and how often they visit our websites, relying on which we can improve our websites. Font size cookies are used to provide proper appearance of characters when you browse our websites. We will not collect any personal data from you when the cookies are being used.

The collection of any personal data collected will be subject to the Companies’ Personal Information Collection Statement. Personal data is stored securely in the Companies’ system and the Companies will take all practicable steps to ensure that personal data is not kept longer than is necessary for the fulfillment of the purpose (including any directly related purpose) for which the data is or is to be used. Only trained, authorized staff shall have access to the data, and the Companies do not release personal data to parties outside the Companies except as set out in the Companies’ Personal Information Collection Statement. Users have the right to request access to and correction of their personal information in accordance with the procedure set out in the Companies’ Personal Information Collection Statement.

The Companies may, from time to time, send direct marketing materials promoting products and services to users based on their personal data, but suitable opt-out mechanisms are provided.

The Companies make every effort to protect the privacy of users, but given the nature of the Internet, it cannot guarantee perfect security.

The Companies use third party content and service providers and offer links to third party websites. These third parties may collect personal data from users and they adhere to their own privacy policies. The Companies’ Privacy Policy Statement and Personal Information Collection Statement do not cover third parties.

Users who have any questions about the Companies’ privacy policy and practice can contact us at info@hzmbparking.com.hk or by post at Room 2901, Metroplaza Tower 1, Hing Fong Road, Kwai Chung, New Territories.

Personal Information Collection Statement

This Personal Information Collection Statement sets out the purposes for which the information provided by you will be used following collection, what you are agreeing to with respect to our use of such information and your rights under the Personal Data (Privacy) Ordinance, Cap 486. This statement may change from time to time, so please check back periodically. Each time a user logs in to this website and uses its services, they agree to be bound by the statement in force at that time.

COLLECTION OF DATA

Users may be asked to provide with personally-identifiable information such as name, phone number, e-mail address, vehicle registration mark, Octopus card number credit card information, Disabled Person’s Parking Permit, etc. This is necessary to provide the users the various services and activities offered on this website. Users are not obliged to supply the data, but if they do not, the services and activities will be unavailable.

IP address of the computer used to visit our website may be recorded.

PURPOSE AND USE OF DATA

Information collected is used for the followings:

  • monitoring use of the website to help its further development
  • compiling aggregate statistics about our users to analyze site usage
  • Car Park Booking Services at Hong Kong-Zhuhai-Macao Bridge Hong Kong Port Car Park
  • identifying and verifying identity of the users who used the services offered on this website
  • communicating with the users in respect of matters related to or arising from the use of the services offered on this website
  • researches and/or analysis by the Companies
  • providing information related to the Companies including the products, facilities, services and other privileges, benefits and other advantages from time to time offered by the Companies or service providers to users
  • handling and following up enquiries, suggestions, complaints and claims
  • conducting service surveys to better understand customers’ needs
  • better tailor products and services to the needs of our customers and/or the type of information presented to our customers

We also intend to use your name, contact details and the information as to the goods and services which you were/might be interested in, for delivering information that you may be interested in, such as targeted banners, new services and products and other promotions and marketing materials and conducting direct marketing including products, services, advice and subjects in relation to car parking services. We also intend to, and in this regard you consent to, transfer and provide the abovementioned information to the holding, subsidiaries, associated, or affiliated of, or companies controlled by, or under common control with Wilson Parking (Holdings) Limited, The Government of the Hong Kong Special Administrative Region and the service providers through whom the Companies’ products, facilities, services, privileges, benefits or advantages are provided inside and outside Hong Kong for the said purpose. We may not so use or provide the said information unless we have received your consent. Your consent may be communicated to us without charge at the time when you provide such information through our website or by writing to us.

TRANSFER OF DATA

User information will not generally be disclosed or transferred to any other party in a form that would identify them except those to parties relevant and reasonably necessary for the purposes stated above.

USE OF COOKIES

We use cookies across our websites in order to improve their performance and enhance your online experience. Session cookies are used to enable you to move around the site and use essential functions on our websites, such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. Google Analytics are used to recognize repeat visitors to our websites in order to enable us to better understand how our users browse to and through our websites, the time they spend and how often they visit our websites, relying on which we can improve our websites. Font size cookies are used to provide proper appearance of characters when you browse our websites. We will not collect any personal data from you when the cookies are being used.

ACCESS TO DATA

Users have the right to request access to and correction of your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.486). Any data access request or data correction request may be made to us at info@hzmbparking.com.hk or by post at Room 2901, Metroplaza Tower 1, Hing Fong Road, Kwai Chung, New Territories.

Being our valuable customer, we thank you for your continuous support and from time to time we will share with you the latest information about Wilson Parking (Holdings) Limited which might interest you. Should you not wish to receive direct marketing material and/or communications from us, you may exercise your opt-out right by notifying us via e-mail at info@hzmbparking.com.hk or by post at Room 2901, Metroplaza Tower 1, Hing Fong Road, Kwai Chung, New Territories.

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Terms and Conditions

Booking
  1. Booking can only be made before you enter the car park and it can be made from 4 hours to 7 days prior to entry.
  2. Booking is available for parking periods of minimum 2 hours to maximum 72 hours (3 days).
  3. You have to make full payment at the time of booking. We accept payment by Visa and MasterCard. All transactions are processed in Hong Kong Dollars (HK$).
  4. Booking is applicable to private car, motorcycle, light goods vehicle and taxi only.
  5. If you want to make two bookings for consecutive parking periods, you must exit and re-enter the designated car park for the second booking of parking period. Otherwise, standard parking rate shall apply to the period after the booked exit time of the first booking, and the additional parking charges will be charged to the registered Octopus Card at exit. Regarding the second booked period, it will be counted as you do not show up during the second booked period and fail to cancel your booking at least 4 hours in advance, no refund of prepaid booking fee for this booked period will be granted.
Parking
  1. Please follow the procedures below to redeem your car park booking:
    1. Enter the designated car park with the vehicle registered at the time of booking within 1 hour of the booked entry time.
    2. Use the Octopus Card registered at the time of booking for entry and exit.
    3. Follow the instruction listed in your booking confirmation.
  2. If you arrive 1 hour later than the booked entry time, you may be allocated with another parking space subjected to the availability of parking spaces for car park booking. However, your parking period will be valid till the booked exit time only.
  3. If you enter the car park before the booked entry time, you will be charged the standard parking rates for the period between the actual entry time and the booked entry time.
  4. If you leave the car park after your booked exit time, you will be charged the additional parking rates (calculated at two times the parking rates for car park booking) for the period between the actual exit time and the booked exit time.
  5. No refund will be granted for the unused parking period if your actual parking period is shorter than the booked parking period.
  6. No refund will be made if you do not enter the designated car park and/or do not show up during the booked parking period.
  7. If:
    1. you cannot present the Octopus Card registered at the time of booking; OR
    2. the vehicle classification of your vehicle is different from that registered at the time of booking; OR
    3. the vehicle does not bear the same vehicle registration mark registered at the time of booking;
    Your booking will be deemed invalid with no refund.
  8. If you enter the designated car park using a different Octopus Card to the one that you registered at the time of booking or you enter a car park different from the designated car park stated in your booking, you will be charged the standard parking rates.
  9. You can enter and exit the designated car park once only for each booking.
Amendment and Cancellation
  1. You may amend or cancel your booking online at least 4 hours prior to the booked entry time. An administration fee of HK$100 will be charged for each booking amendment or cancellation.
  2. If the payment amount for amended booking exceeds payment amount for the original booking, additional parking fee and administration fee of HK$100 will be charged upon booking amendment.
  3. If the payment amount for amended booking is less than the payment amount for the original booking or for booking cancellation, we will arrange refund of the difference in amount after deducting the administration fee of HK$100 to the same credit card used for payment at the time of booking.
  4. Booking amendment is subject to the availability of parking spaces for car park booking.
Vehicles
  1. Each designated car park accepts specific type(s) of vehicle. You must ensure that you have selected the correct vehicle type during booking.
  2. Use of car park booking are subject to the ‘Conditions of Parking and Use’ of Wilson Parking (Holdings) Limited displayed at the entrance of the car parks.
Refund Policy
  1. Refund will be made (if any) if your booking amendment or cancellation is successful.
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System Upgrade

We will perform a system upgrade of our website starting from 2pm on 14th November, 2019 (Thursday). During the upgrading period, users may experience delays in loading web pages.

We strive for providing quality website service at all times. Thank you for your support.

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Important Notice

Parking Rates for Private Car will be adjusted with effect from 1 April, 2024 as follows.


Standard Hourly Parking Rates (Car Park 1, 2 & 3) – Private Car
  • 1st and 2nd hour: $28/hour
  • 3rd hour: $42/hour
  • 4th hour and thereafter: $56/hour


Car Park Booking Rates (Car Park 2 & 3) – Private Car
  • Booking Fee – Hourly $28 / Daily $224
  • Additional Parking Fee - Hourly $56 / Daily $448


  • Other Terms & Conditions of Booking & Parking remains unchanged
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